Troubleshooting Templater
Templater fails when it does not successfully complete the tasks initiated from its main panel in After Effects.
The following are examples of possible failures:
- Layers do not update when you preview
- Templater seems to hang when replicating or rendering
- Google Sheets documents or data cannot be retrieved
- No output is generated
- No log files are generated
- If a log file exists, it contains no log messages
Using Templater's Console
At the bottom of Templater's main panel you will see a readout informing you what Templater is doing at any given time. Error messages also display in this area. Take note of any error message Templater displays in its console, and use it to help resolve the issue you are troubleshooting.
Using Templater's Log
Templater can log messages and errors to a file so you can see a full history of its tasks. If the console on Templater's main panel does not help you resolve an issue, use the log to continue troubleshooting.
Follow these steps to create and inspect a new log:
- Open an After Effect project file already rigged with Templater.
- Click Reset Log in Templater's main panel to create a log in the same folder as the currently opened After Effects project file. When you do this, two new files named templater.out and templater.log are created in that folder.
WARNING If log files already exist, clicking Reset Log will erase all of its contents.
- Click Show Log in Templater's main panel to open a new window displaying the templater.out file. This window displays only the templater.out file which contains color encoding. The color encoding is removed inside the templater.log file, and should be used for sharing.
- Inspect the log file for any message that might be causing the issue you are troubleshooting. For example, if Templater hangs, take note of the last log message.
Common Issues and Resolutions
Issue | Possible Causes | Suggested Resolution |
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The target composition does not update with new data when previewing |
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Templater can preview a composition but hangs on rendering or replicating tasks |
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Audio / Visual Footage layers do not update with new footage sources |
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When signing in, Templater fails to authorize your Google Drive account |
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Templater fails to retrieve the entire list of your account's Google Sheets documents |
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When using a TSV file, unintended characters appear in dynamic text layers |
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Multi-line text does not appear correctly in dynamic text layers |
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On Windows Templater's main panel buttons and fields are cropped from view |
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Templater fails to read any data from a Google Sheets document |
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No log files are generated after clicking Reset Log in the Templater main panel |
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Cannot connect to Google Drive |
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